Program
Draft Conference Schedule as of June 1, 2010
Subject to change without notice
All conference activities (with the exception of the Conference Dinner) will take place on
UQAM campus
405 Rue Sainte Catherine Est
Montreal, QC H2L 2C4
Local Conference Coordinator : Céleste M. Brotheridge
Wednesday, August 4
9:00 am – 11:30 am
Doctoral Consortium (by invitation only) – Location: R-R130
11:30 am – 1:00 pm
Registration – Location: D-R200
Session 1: 1:00 pm – 1:30 pm
Opening Plenary Session – Location: R-R130
Facilitators:
Neal M. Ashkanasy, University of Queensland
Charmine E. J. Härtel, Monash University
Wilfred J. Zerbe, University of Calgary
Session 2a: 1:30 pm – 3:00 pm
Emotions in Leadership – Location: R-R120
Facilitator: tba
Cadet Emotions: the effects of the Emotional Quality of Life on the perception of Leadership Styles in the Military
Chris Kowal and Chris Kasker
Emotional Intelligence as a Moderator of Quality of Leader Member Exchange and Work-Related Outcomes
Nicholas Clarke and Nomahaza Mahadi
Grief or relief? Emotional responses to firm failure
Anna Saies Jenkins, Ethel Brundin and Johan Wiklund
Session 2b: 1:30 pm – 3:00 pm
Emotions and National Culture – Location: R-R130
Facilitator: tba
Ability emotional intelligence: A tale of two countries
Jahanvash Karim
Emotions, Emotion Events and Emotion Management of Employees in a gold mine environment in South Africa
Cara Sophia Jonker and Nadia Bothma
Why do we need someone who is fit to serve? Person-job fit, Customer Desirability and Emotional Labor
Wing Lam, Yuanyuan Huo and Ziguang Chen
3:00pm – 3:30pm
Break and Poster Presentations – Location: D-R200
During each conference break poster presentations can be viewed in the break area. Poster authors will be available to allow conference participants to discuss poster presentations and authors can be approached at other times as they are available. Papers accepted to the conference were organized into sessions based on their grouping with others of a similar theme. Papers chosen as poster presentations were those that represented unique or singular topics or approaches.
Posters:
Observer perceptions of emotional labor: Can they be influenced? Do they matter?
Robyn Goodwin and Markus Groth
Sales Employees’ Emotional Labor: A Question of Image or Support
Sushanta Kumar Mishra
Emotion work, emotional intelligence and well-being of human resource employees in South Africa: A wellness model
Nadia Bothma and Cara Jonker
The role of cognition and attitude in driving behavior: Elaborating on affective events theory
Brona Ann Russell and Jacob Eisenberg
Relative Leader-member exchange, negative affectivity and social identification: a moderated-mediation examination
Herman H. M. Tse and Neal M. Ashkanasy
Session 3a: 3:30 pm – 5:00 pm
Anger and Aggression – Location: R-R120
Facilitator: tba
A compassionate response model of workplace anger
Angela C. Zenteno-Hidalgo and Deanna Geddes
Thanks for your kind help! A call center simulation on customer behavior to extend boundaries of service resources
Barbara Katharina Zimmermann, Sarah Dudenhoffer and Christian Dormann
Muted Anger in the workplace: Changing the “sound” of employee emotion through social sharing
Deanna Geddes and Lisa T. Stickney
Session 3b: 3:30 pm – 5:00 pm
Conceptual Issues in the Study of Emotional Labor – Location: R-R130
Facilitator: tba
Understanding the relationship between emotional labor and effort
Robyn E. Goodwin
Trading in Emotions: A closer examination of emotional labor
Frances Peart and Amanda Roan
Synthesizing what we have known and looking ahead: A Meta- Analytic Review of 30 years of Emotional Labor Research
Gang Wang, Scott E. Seibert and Terry L. Boles
5:00 pm Conference Reception – Location: TBC
Thursday, August 5
Session 4a: 8:30 am – 10:00 am
The Suppression of Emotion – Location: R-R120
Facilitator: tba
To show or not to show: The Intrapersonal Effects of Emotion Suppression in Negotiation
Lu Wang, Greg Northcraft and Gang Zhang
Smiling towards customers and co-workers: A diary study on daily emotion regulation, emotional exhaustion and work engagement
Carmen Binnewies and Anna Pollmann
Exploring the antecedent and consequences of authenticity of emotional expression
Sushanta Kumar Mishra
Session 4b: 8:30 am – 10:00 am
Emotions and Perceived Justice – Location: R-R130
Facilitator: tba
Rewarding Anger: Intensity, Anger Disposition and Injustice
Arik Cheshin and Ella Glikson
Adaptive Responses to anger and embarrassment
Paraskevi T. Christoforou
Emotional responses to the injustice of organizational change: A qualitative study
Roy Kark Smollan
10:00 am – 10:30 am
Break and Poster Presentations – Location: D-R200
Posters:
Physical work environment, employee territoriality, affectivity and outcomes
Oluremi (Remi) B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn
Emotion Regulation strategies among customer service employees: A motivational approach
Michel Cossette and Ursula Hess
Mapping the moods of creative practice
Barbara Simpson John Sillince
An Exploratory Study: Cultural Exposure, Emotional Intelligence and Cultural Intelligence
Kerri Anne Crowne
Session 5a: 11:30 am – 12:30 pm
Emotions in Emergency Workers – Location: R-R120
Facilitator: tba
Managing Anger and Sadness in Emergency Call Taking
Martin G. A. Svensson
The emotion work of police
Catherine S. Daus and Shanique Brown
Performance and emotion management of emergency workers: The impact of emotion management socialization
Linda Dyer and Nicole Berube
Session 5b: 11:30 am – 12:30 pm
Emotions in Teams and Groups – Location: R-R130
Facilitator:tba
A Multi-Level Conceptualization of affective empathy to explain how diversity increases group performance
Marie-Elene Roberge and Rolf Van Dick
Shared Display Rules and Emotional Labor in Work Teams
William J. Becker
Team member emotional exchanges and workgroup performance: Workgroup emotional climate and emotional labor as important team
Xiao-yu Liu and Charmine Hartel
12:30 pm – 1:30 pm Lunch – Location: D-R200
Session 6a: 1:30 pm – 3:00 pm
Emotions in Sales and Service – Location: R-R120
Facilitator: tba
Authenticity of Emotional Display as Predictor of Customer Outcomes
Tuheena Mukherjee and Kanika Tandon Bhal
Emotionally Intelligent People get what they want: The relationship between understanding emotions, persuasiveness, and sales performance
Jochen I. Menges and Peter Salovey
Emotion Strategies and control moves- customer service employee tactics in performing emotion work
Sanjeewa Perera
Session 6b: 1:30 pm – 3:00 pm
Emotional Intelligence – Location: R-R130
Facilitator: tba
Innovation and Strategic Consensus, the impact of emotional intelligence
Kerrie O Sullivan and Patrick Flood
Self- report emotional intelligence test short-form (SREIT-SF): Testing for factoral invariance across countries
Jahanvash Karim and Robert Weisz
We are all mad in wonderland: An organizational culture framework for emotions and emotional intelligence research.
Catherine S. Daus, Peter J. Jordan, Marie T. Dasborough and Neal M Ashkanasy
3:00 pm – 3:30 pm – Location: D-R200
Break
Session 7: 3:30 pm – 5:30 pm
Research Incubator and Closing Plenary – Location: R-R120
Moderators:
Neal M. Ashkanasy, University of Queensland
Charmine E. J. Härtel, Monash University
Wilfred J. Zerbe, University of Calgary
Discussion of participant research ideas and projects
Report outs by tables
Full Group discussion
Plenary and Summary
Conference Dinner: 6:30 pm – 9:30 pm