Draft Conference Schedule as of June 1, 2010

Subject to change without notice

All conference activities (with the exception of the Conference Dinner) will take place on

 UQAM campus

405 Rue Sainte Catherine Est 

Montreal, QC H2L 2C4 

Local Conference Coordinator : Céleste M. Brotheridge


Wednesday, August 4

9:00 am – 11:30 am

Doctoral Consortium (by invitation only) – Location: R-R130

11:30 am – 1:00 pm                                                                         

Registration – Location: D-R200


Session 1: 1:00 pm – 1:30 pm

Opening Plenary Session – Location: R-R130 


Neal M. Ashkanasy, University of Queensland

Charmine E. J. Härtel, Monash University

Wilfred J. Zerbe, University of Calgary


Session 2a: 1:30 pm – 3:00 pm

Emotions in Leadership – Location: R-R120 

Facilitator:  tba 

Cadet Emotions: the effects of the Emotional Quality of Life on the perception of Leadership Styles in the Military

Chris Kowal and Chris Kasker 

Emotional Intelligence as a Moderator of Quality of Leader Member Exchange and Work-Related Outcomes

Nicholas Clarke and Nomahaza Mahadi 

Grief or relief? Emotional responses to firm failure

Anna Saies Jenkins, Ethel Brundin and Johan Wiklund 


Session 2b: 1:30 pm – 3:00 pm

Emotions and National Culture – Location: R-R130 

Facilitator:  tba 

Ability emotional intelligence: A tale of two countries

Jahanvash Karim

Emotions, Emotion Events and Emotion Management of Employees in a gold mine environment in South Africa

Cara Sophia Jonker and Nadia Bothma

Why do we need someone who is fit to serve? Person-job fit, Customer Desirability and Emotional Labor

Wing Lam, Yuanyuan Huo and Ziguang Chen 


3:00pm – 3:30pm

Break and Poster Presentations – Location: D-R200 

During each conference break poster presentations can be viewed in the break area.  Poster authors will be available to allow conference participants to discuss poster presentations and authors can be approached at other times as they are available.  Papers accepted to the conference were organized into sessions based on their grouping with others of a similar theme.  Papers chosen as poster presentations were those that represented unique or singular topics or approaches.


Observer perceptions of emotional labor: Can they be influenced? Do they matter?

Robyn Goodwin and Markus Groth 

Sales Employees’ Emotional Labor: A Question of Image or Support

Sushanta Kumar Mishra 

Emotion work, emotional intelligence and well-being of human resource employees in South Africa: A wellness model

Nadia Bothma and Cara Jonker 

The role of cognition and attitude in driving behavior: Elaborating on affective events theory

Brona Ann Russell and Jacob Eisenberg 

Relative Leader-member exchange, negative affectivity and social identification: a moderated-mediation examination

Herman H. M. Tse and Neal M. Ashkanasy 


Session 3a: 3:30 pm – 5:00 pm

Anger and Aggression – Location: R-R120 

Facilitator:  tba

A compassionate response model of workplace anger

Angela C. Zenteno-Hidalgo and Deanna Geddes 

Thanks for your kind help! A call center simulation on customer behavior to extend boundaries of service resources

Barbara Katharina Zimmermann, Sarah Dudenhoffer and Christian Dormann 

Muted Anger in the workplace: Changing the “sound” of employee emotion through social sharing

Deanna Geddes and Lisa T. Stickney


Session 3b: 3:30 pm – 5:00 pm

Conceptual Issues in the Study of Emotional Labor – Location: R-R130 

Facilitator:  tba

Understanding the relationship between emotional labor and effort

Robyn E. Goodwin 

Trading in Emotions: A closer examination of emotional labor

Frances Peart and Amanda Roan 

Synthesizing what we have known and looking ahead: A Meta- Analytic Review of 30 years of Emotional Labor Research

Gang Wang, Scott E. Seibert and Terry L. Boles 


5:00 pm Conference Reception – Location: TBC


Thursday, August 5

Session 4a: 8:30 am – 10:00 am

The Suppression of Emotion – Location: R-R120 

Facilitator:  tba 

To show or not to show: The Intrapersonal Effects of Emotion Suppression in Negotiation

Lu Wang, Greg Northcraft and Gang Zhang 

Smiling towards customers and co-workers: A diary study on daily emotion regulation, emotional exhaustion and work engagement

Carmen Binnewies and Anna Pollmann 

Exploring the antecedent and consequences of authenticity of emotional expression

Sushanta Kumar Mishra


Session 4b: 8:30 am – 10:00 am

Emotions and Perceived Justice – Location: R-R130 

Facilitator: tba

Rewarding Anger: Intensity, Anger Disposition and Injustice

Arik Cheshin and Ella Glikson 

Adaptive Responses to anger and embarrassment

Paraskevi T. Christoforou 

Emotional responses to the injustice of organizational change: A qualitative study

Roy Kark Smollan 


10:00 am – 10:30 am

Break and Poster Presentations – Location: D-R200 


Physical work environment, employee territoriality, affectivity and outcomes

Oluremi (Remi) B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

Emotion Regulation strategies among customer service employees: A motivational approach

Michel Cossette and Ursula Hess 

Mapping the moods of creative practice

Barbara Simpson John Sillince 

An Exploratory Study: Cultural Exposure, Emotional Intelligence and Cultural Intelligence

Kerri Anne Crowne


Session 5a: 11:30 am – 12:30 pm

Emotions in Emergency Workers – Location: R-R120 

Facilitator:  tba

Managing Anger and Sadness in Emergency Call Taking

Martin G. A. Svensson 

The emotion work of police

Catherine S. Daus and Shanique Brown 

Performance and emotion management of emergency workers: The impact of emotion management socialization

Linda Dyer and Nicole Berube 


Session 5b: 11:30 am – 12:30 pm

Emotions in Teams and Groups – Location: R-R130 


A Multi-Level Conceptualization of affective empathy to explain how diversity increases group performance

Marie-Elene Roberge and Rolf Van Dick 

Shared Display Rules and Emotional Labor in Work Teams

William J. Becker 

Team member emotional exchanges and workgroup performance: Workgroup emotional climate and emotional labor as important team

Xiao-yu Liu and Charmine Hartel 


12:30 pm – 1:30 pm Lunch – Location: D-R200


Session 6a: 1:30 pm – 3:00 pm

Emotions in Sales and Service – Location: R-R120 

Facilitator: tba

Authenticity of Emotional Display as Predictor of Customer Outcomes

Tuheena Mukherjee and Kanika Tandon Bhal 

Emotionally Intelligent People get what they want: The relationship between understanding emotions, persuasiveness, and sales performance

Jochen I. Menges and Peter Salovey 

Emotion Strategies and control moves- customer service employee tactics in performing emotion work

Sanjeewa Perera 


Session 6b: 1:30 pm – 3:00 pm

Emotional Intelligence  –  Location: R-R130 

Facilitator:  tba

Innovation and Strategic Consensus, the impact of emotional intelligence

Kerrie O Sullivan and Patrick Flood

Self- report emotional intelligence test short-form (SREIT-SF): Testing for factoral invariance across countries

Jahanvash Karim and Robert Weisz 

We are all mad in wonderland: An organizational culture framework for emotions and emotional intelligence research.

Catherine S. Daus, Peter J. Jordan, Marie T. Dasborough and Neal M Ashkanasy 


3:00 pm – 3:30 pm – Location: D-R200 



Session 7: 3:30 pm – 5:30 pm 

Research Incubator and Closing Plenary – Location: R-R120 


Neal M. Ashkanasy, University of Queensland

Charmine E. J. Härtel, Monash University

Wilfred J. Zerbe, University of Calgary

Discussion of participant research ideas and projects

Report outs by tables

Full Group discussion

Plenary and Summary


Conference Dinner: 6:30 pm – 9:30 pm