Emotional labor on the ward: The intricacies of rules and space
View Emonet XII Paper Presentation “Emotional labor on the ward: The intricacies of rules and space” by Dickason (2020) now.
Live Paper Discussion Session Time: Wednesday, 8th July 2020, UTC 14:00
Zoom Meeting ID: 975 9987 6544
Author:
Rebecca Dickason, Gustave Eiffel University (Paris), France
Abstract:
As specific emotional arenas, hospitals are characterized by the interweaving of various emotional requirements, arising from different sources of norms, rules or guidelines. This study aims to highlight an often-overlooked dimension of emotional labor in healthcare by describing the coexistence of emotional rules through a multilevel perspective. I investigate these emotional requirements for nurses and nursing assistants in a public hospital, focusing on two hospital services: LTCUs (long term care units) and AME (adult medical emergency). The results of my analysis show the pervasive nature of emotional requirements and their modulations through the spatial dynamics of wards.
Contact:
Rebecca Dickason, rebecca.dickason.pro@gmail.com